Refund & Return Policy

We want you to be happy with every order from Brass & Board. This policy explains when you can return an item and how refunds are issued.

You may request a return within 14 days of delivery. For orders shipped by standard envelope (untracked), the window starts on the estimated delivery date. Returned items must be in the same condition you received them and packed so they are protected in transit (singles in a sleeve and toploader).

• Sealed product once the seal is broken, unless required by law.
• Bulk lots and Starter Collections, unless we sent the wrong count or contents.
• Items marked "final sale" or "as-is" at the time of purchase.

Email us at [email protected] with your order number, the items you want to return, and the reason. For condition or damage issues, include clear photos of the front and back of each card. We will reply within 2 business days with return instructions. Items sent back without first contacting us may not be accepted.

Once we receive and inspect your return, we will let you know whether your refund is approved. Approved refunds are issued to your original payment method within 5 business days. Depending on your bank or card issuer, it may take a few extra days to appear.

Original shipping charges are non-refundable unless the return is due to our error. For all other returns, you are responsible for return shipping. We recommend a tracked shipping method, since we cannot refund a return we never receive.

If an item arrives damaged, is not what you ordered, or is in worse condition than listed, email us at [email protected] within 7 days of delivery with photos. We will offer a replacement, a full refund, or a partial refund for condition differences, and we will cover return shipping.

Tracked orders: if your package shows no tracking updates for 7 days, or shows delivered but you did not receive it, contact us and we will help file a claim and make it right.

Untracked orders: standard envelope shipping cannot be tracked, so we cannot confirm delivery and are unable to refund or reship orders reported lost. For higher-value orders, we recommend choosing the tracked bubble mailer at checkout.

Most singles are one of a kind, so we do not offer direct exchanges. To swap an item, return the original under this policy and place a new order.

Questions about a return or refund? Contact Brass & Board at [email protected].